Shipping policy

1. How much is the delivery fee? Can I book a pick up via my chosen courier?

Free Delivery within Metro Manila for orders worth P5,000 and above

Delivery Fees vary per location:
- Deliveries within Metro Manila (via Lalamove) P200
- Deliveries for Rizal and Cavite (via Lalamove) P300
- Deliveries outside Metro Manila, Rizal and Cavite (please send us a message of your order and delivery details, we'll provide you with shipping options)

You may also choose to pick up from our HQ located at High Street South Corporate Plaza Tower 2, 26th Street Corner 9th Avenue, BGC, Taguig, Metro Manila 1634. Upon checkout, please select the Self Pick Up option. Shipping will be handled by the buyer. Please wait to hear from us before picking up the items. We will coordinate delivery details with you shortly after placing your order.

2. Who is your Partner Courier?

For Metro Manila, Rizal and Cavite, our partner courier is Lalamove. We will coordinate with you shipping details such as your preferred delivery times, any specific delivery instructions, etc. after order and payment confirmation.

3. How can I track my order?

We will coordinate with you shipping details such as your preferred delivery times, any specific delivery instructions, etc. after order confirmation. We will send an update via text and/or call once your order is picked up and on the way to you. Please be ready to receive your order and thoroughly check all items are complete before accepting your order from our courier. For same day deliveries, orders made past 3:00pm will be processed on the next working day.

4. What happens if I'm suddenly not available to receive my order on the set time of delivery?

As our current delivery partners are on-demand, please ensure that someone is available to receive your orders at the set time. In the event that no one will be around to receive your order, please contact our team immediately via instagram (@petfriendlys.ph) or email (hellopfsph@gmail.com). You will be charged an additional delivery fee should you need a redelivery.

5. Can I change the shipping address for my order?

You may contact our Customer Service team by clicking HERE with your order number and the updated address. Kindly note though that we are only able to make changes to your order if it has not yet been dispatched.

6. Do you deliver outside Metro Manila, Rizal and Cavite?

We deliver in major cities nationwide, just shoot us a message via Instagram (@petfriendlys.ph) or contact us HERE so we can provide you with shipping options. Delivery lead time may vary per location from the date of order and payment confirmation.