Terms and Conditions

TERMS OF USE

THESE TERMS OF USE MUST BE READ BEFORE USING THE SITE. THE USAGE OF ANY PART OF THE SITE INDICATES ACCEPTANCE OF THESE TERMS OF USE. 

The www.petfriendlys.ph site and the app ("Site") is managed by GJ Pet Enterprises Inc. including its subsidiaries and affiliated companies ("we", "us", "our" or “Pet Friendly's”). By accessing and/or using any part of the Site, you acknowledge that you have read and understood, and agree to the Terms of Use (“Terms”) and other terms and conditions in relation to the Site as referred to in these Terms. If you do not agree to be bound by these Terms, you may not access or use any part of the Site. These Terms constitute a binding legal agreement between you as an individual user (“you” or “your”) and Pet Friendly's.

Please note that we may change, modify, add, and delete these Terms at any time where this is necessary to comply with any law or regulation binding on us or to reflect a change to our operational practices, if we will use reasonable endeavors to provide notice of material changes on the Site. Every time you use the Site, please check these Terms to ensure that you have reviewed the current version. By continuing to use any part of the Site after such changes to these Terms, you hereby agree and consent to these changes and its application to you. 

If you use any of our other services, then your usage is based on the submission to and acceptance of the terms and conditions applicable to such services, which will be made available to you when you use those other services.

SCOPE OF OUR SERVICES 

Through the Site, Pet Friendly's provides an online platform where you can browse different types of pet toys, accessories, pet foods and treats. Users can purchase our products through the Site.

Changes in market conditions or circumstances that may occur can lead to changes in a short time causing the product information that is available on the Site to be inaccurate or not applicable. In case of any problems, please contact Pet Friendly's Customer Service and they will assist you with your concern.

To the extent permitted by law, we have the right to not accept any purchase or order (or in certain cases cancel the purchase) at our sole discretion and for any cause without giving reasons for the rejection/refusal/cancellation. The reasons for rejecting a purchase may include but are not limited to: breach of these Terms, fraud or theft (or indication or suspicion of fraud or theft), suspicion of criminal activity, suspicious ordering, services not being available or no longer being made available, user providing inaccurate, erroneous or misleading information, problems with credit card electronic communications or any other online payment problems, information or transactions, inappropriate behavior, threats, insults, refusal to provide information, or a Real Mistake (hereinafter described below), history of breaches of these Terms, or being placed on any “black lists” or “watch lists” by governments or international organizations. We can at any time delete or remove the account of any user of the Site, either temporarily or permanently. Removed Users must not attempt to use the Site in any other name or through other users.

In a particular case, we may cancel or reject purchase with respect to a "Real Mistake", which does not depend on where the error originated. A Real Mistake is a fault on the Site (for example, in terms of price) which no reasonable person would consider appropriate or to make business sense. The amount charged shall be reimbursed without further charges in such a case.

Every payment related to purchase of our products shall be made directly to Pet Friendly's bank account or payment channels. 

PRICES, ADDITIONAL CHARGES & REFUNDS 

Each price listed on the Site is only available with certain conditions and these prices may change without prior notice. Prices shown are detailed so that you can see the amount to be paid, any additional costs due to the use of credit cards or inter-bank fees charged for the shipping fees will be charged to you. If you have any questions, you can contact Pet Friendly's Customer Service. 

For any other cancellations, subject to any applicable rights you may have under relevant laws, the Site's policy, Pet Friendly's will first investigate and verify the possible problem prior to providing refunds of the same amount paid by you, less any applicable costs incurred by Pet Friendly's, including however not limited to processing and administrative surcharges, inter-bank transfer fees, credit card fees etc. (“Refund Amount”). Upon successful verification, refunds will be processed. Refunds may not be immediate depending on your initial mode of payment. Refunds will be made by means of credit card chargeback if this option is available and if requested.

USER ACCOUNT 

You must create an account to use the Services. We will collect and process your personal information, such as your name, electronic mail (e-mail) address, and your mobile phone number when you register to set up an account. You must provide us with an accurate, complete, and latest information and agree to provide us with any proof of identity that we may reasonably request. We will collect, use, disclose and process your personal information in accordance with our Privacy Policy, available here.

Only you can use your own account and you represent and warrant that you will not authorize any other party to use your identity or your account for any reason, unless permitted by Pet Friendly's.

You cannot assign or transfer your account to any other party. 

You must maintain the security and confidentiality of your account password and any identification we provide to you. In the event of any disclosure of your password, in any way whatsoever resulting in any unauthorized use of your account or identity, order(s) received from such unauthorized use shall still be considered as valid orders and we will process such order(s). Subject to any rights you may have under relevant laws, you hereby declare that Pet Friendly's is not responsible for any loss or damage arising from the misuse of your account.

If you no longer have control over your account, you are required to immediately notify us (e.g., your account is hacked in any way, or your phone is stolen) so we can temporarily block and/or inactivate your account. Please note that you are responsible for your use of your account and may be liable for your account even if your account is misused by others.

Pet Friendly's has the full right to temporarily block, delete, or deactivate your account at our sole discretion and for any cause without giving reasons for blocking, deletion, or deactivation of your account if this will not affect our obligations to provide any Services that have been purchased by you prior to that time (unless we also cancel those Services as permitted by these Terms). The reasons for blocking, deletion, or deactivation of your account may include but are not limited to: 

  • Breach of these Terms,
  • Prohibitions in law or regulations,
  • Fraud or theft (or indication or suspicion of fraud or theft), 
  • Suspicion of criminal activity, 
  • Suspicious ordering, 
  • You are providing inaccurate, erroneous or misleading information, 
  • Your inappropriate behavior, threats, or insults, 
  • Refusal to provide information, 
  • Practical impediments, 
  • Communication difficulties or breakdowns, or 
  • You are listed on any “blacklists” or “watch lists” by governments or international organizations."

PAYMENT BY CREDIT CARD & FRAUD 

For payment of orders placed through the Site, your credit card will be billed by Pet Friendly's for the full price at the time of purchase (any refund that may be given will depend on the condition of existing purchase). Pet Friendly's will process any refund, as applicable, within a reasonable period.

In the case of credit card fraud or unauthorized use of your credit card by a third party, you must contact your bank or card issuer immediately after realizing such unauthorized use. In such a case, Pet Friendly's has no responsibility over any case of credit card fraud or unauthorized use of your credit card by a third party.

INTELLECTUAL PROPERTY RIGHTS 

All intellectual property rights (“Intellectual Property Rights”), including but not limited to copyright, patents, domain names, trademarks, service marks, logos, symbols, or other designs etc., in Content on the Site are owned by Pet Friendly's and its affiliated companies. All information and materials, including but not limited to software, text, data, graphics, images, sounds, videos, trademarks, logos, icons, html codes and other codes on the Site are prohibited to be published, modified, copied, reproduced, duplicated, or altered in any way outside the area of the Site without the express written permission of Pet Friendly's. If you violate these rights, Pet Friendly's has the right to enforce and avail of all the remedies provided under the relevant Intellectual Property Laws, rules and regulations, including the right to bring a civil claim for the full amount of damages or losses suffered and file appropriate criminal charges.

PET FRIENDLY'S PRIVACY POLICY

To provide you with the best experience when using our system, we may collect, use, disclose, process and protect your personal identifiable information or personal data. Our system is owned and operated by GJ Pet Enterprises Inc. ("Pet Friendly's", "us", "we", or "our").

We believe you should be informed about what kind of personal data we collect and how we use it in our system, both through our website and/or app (the "Site"). By reading this Privacy Policy, you can always make the best decision about the personal data that you share with us. Personal data here refers to any information which are related to an identified or identifiable natural person ("Personal Data"). By registering to and/ or using the Site, you acknowledge that you have read this Privacy Policy and the Pet Friendly’s Terms of Use and understand their content and consequences, and you agree and give consent to Us for the collection, use, disclosure, and processing of your Personal Data in accordance with this Privacy Policy and/or the Terms of Use. Further, you acknowledge that every Personal Data that you have provided or will provide is yours to share and is true and accurate.

From time to time, Pet Friendly's may revise this Privacy Policy to reflect changes in the laws and regulations, our use practices, the features of our Site and/or advances in technology. If we make revisions that change the way we collector use your Personal Data, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. If you do not agree with any changes or modifications to the Privacy Policy, please do not continue using the Site. You will be deemed to have consented to any modification of the Privacy Policy when you use the Site after the effective date of the modification.

Personal Data We Collect

We may collect, hold, use and disclose your Personal Data to provide our services to you and for the specific purposes set forth hereunder. In addition, we may also collect, hold, use and disclose your Personal Data for other reasons as provided further in this Privacy Policy. Your Personal Data that we collect, hold, use and disclose consists of the information described below. 

Basic personal information: when you are using the Site, we may request you to create an account to process your purchase. The Personal Data collected will include, but will not be limited to, your name, Pet Friendly's user identification and login credentials, email address and phone number.

Log Information: when you are using the Site, we may collect information which we refer to as "log information". The log information may be collected even though you do not create an account on the Site. This log information may include IP address, browser type, operating system, nationality, pages visited, your mobile carrier, device information and search history as well as other Internet usage related information. We use the log information to provide you with a better experience using the Site.

Cookies and similar technologies: we may use cookies and similar technologies (such as web beacons, tags, scripts) to collect information. A cookie is a small piece of data that is stored in your computer or mobile device to help us track your Internet usage. Like other websites, we may use cookies to give you a better experience using the Site and so the Site will recognize you when you use the Site in future. Please deactivate the cookies option if you wish us to stop the cookies feature. Please note that if you deactivate cookies, you may not be able to access all or part of the Site, or to use all or part of the functionality through the Site.

Employment information: if you are applying for a job at Pet Friendly's, we may also collect your resume, work history and education qualifications.

We may also collect, hold, use and disclose your Personal Data for: registering your use of, access to, and creation of an account/accounts to the site/application of our subsidiaries and/or affiliated companies; and migration of your reviews on our Site to the to the site/application of our subsidiaries and/or affiliated companies (“Migration Process”).

Please note that we will continue the Migration Process unless you withdraw your consent for this purpose and provide an objection at the latest within 7 (seven) business days. Please note that you may opt out of receiving marketing materials from us by following the unsubscribe instructions set out in our marketing materials or by contacting us on the contact details set out below and we will respect your wishes. However, please note that we may target and personalize our marketing communications, purchase recommendations and other contacts that we display on the Site based on your Personal Information. 

Sharing of Your Personal Data

Your Personal Data may be shared by us with other companies, organizations, and individuals (each a "Third Party") in connection with providing our services to you and to our other customers and for the other purposes set out in this Privacy Policy. The Third Parties we may provide your Personal Data to include, however are not limited to, providers of website hosting, data analysis, marketing, promotions, processing credit card transactions and other relevant services. Your Personal Data may also be shared to our other subsidiaries and/or affiliated companies. 

Please note that Pet Friendly's may disclose your Personal Data subject to the following conditions:

Consent: We will only share your Personal Data with the Third Parties when we have your consent to do so. You agree that your use of our services will constitute your consent and that the sharing of your Personal Data will be subject to this Privacy Policy.

For Legal Reasons: We may also, in our absolute discretion, share your Personal Data with Third Parties (including government agencies, law enforcement, and lawyers and other advisers) if we consider this is necessary to: i) comply with applicable laws and regulations; ii) investigate any potential fraud or illegal acts; or iii) protect our brand, our reputation and our property.

Access to or Correction of Your Personal Data

When you provide us with your Personal Data, please ensure that it is accurate and complete. If you believe that any of your Personal Data held by us contains errors or omissions, please log into your account on the Site and correct the Personal Data. In addition, please update your Personal Data through your account in a timely manner, should there be any changes. 

If you wish to correct an error or omission in any of your Personal Data held by us which cannot be corrected via your account on the Site, or to access your Personal Data held by us which cannot be accessed via your account on the Site, please submit your request to our contact details listed below.  

In addition, if you wish to obtain a copy of your personal data which we have processed/are currently processing, please also submit such request to our contact details below. 

Withdrawing Consent

Where we have obtained your consent for any collecting, use or disclosure as indicated above, you may withdraw your consent to our collection, use or disclosure of your Personal Data, by giving us a reasonable notice. If you wish to withdraw your consent, please inform us at our contact details listed below. Upon your request, we will cease to collect, use, or disclose your Personal Data, unless required by law or if we have legitimate business or legal purposes for collecting, using or disclosing such Personal Data. Note that by withdrawing your consent to our collection, use or disclosure of your Personal Data, we may not be able to continue providing you with some of our services and you agree that we will not be liable to you for any losses or damages arising out of or in relation to such termination of services.

Removal of Your Personal Data

To the extent permitted by applicable law, you may have the right to request us to remove your Personal Data that we hold from our systems, and you should inform us at our contact details listed below.

Upon your request, we will strive to remove your Personal Data from our systems, unless we are permitted or required by applicable law to do otherwise. We will also cease to collect, use, or disclose your Personal Data, unless otherwise permitted or required by applicable law. Note that by requesting us to remove your Personal Data, we may not be able to continue providing you with our services.

Retention of Your Personal Data

Unless we remove your Personal Data from our systems following the receipt of a request from you, your Personal Data will be retained by us for as long as your account is in existence and as needed to provide you with our services. We shall cease to retain Personal Data, or will use reasonable efforts to remove the means by which the Personal Data can be associated with you as an individual, as soon as, 1) the purpose for which Personal Data was collected is no longer being served by the retention of that Personal Data; and 2) we are not otherwise permitted or required by applicable law to retain the Personal Data.

Protection of Your Personal Data

We will protect your Personal Data by maintaining reasonable security arrangements, including physical, technical, and organizational procedures, to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. If we are subject to a data breach that relates to your Personal Data, to the extent required by applicable law, we will notify you through our channels, whether directly or indirectly, to give you sufficient information regarding such data breach and will work to protect against the misuse of your Personal Data. 

Registration and Memberships

The Site allows you to create a user account based on the information you provide. By providing that information, registering, and creating your account, you warrant that:

The information you provide is true and accurate, current, and complete as required in the registration form on the Site (the "Registration Data"); and You will update your Registration Data to keep it true, accurate and complete.

Transfer of business

In the event of change of control or ownership of Pet Friendly's business or group of companies (or a potential change of control or ownership), then your Personal Data may be disclosed and transferred as part of the transaction or potential transaction.

Complaints

If you have a complaint regard the treatment of your Personal Data by us, please contact us at our contact details listed below. We will treat your complaint confidentially. We will contact you within a reasonable time after receipt of your complaint to discuss it and to outline options regarding how your complaint may be resolved. If you have a complaint regarding the treatment of your Personal Data that is not resolved by us, you may be able to make a complaint to the relevant regulatory authority.

Our Contact Details

If you have any questions or requests relating to this Privacy Policy, please contact our Data Protection Officer through: privacy@petfriendlys.ph.